Frequently Asked Questions
We know store teams move fast, so our goal is to make signage easy to order, receive, and use. This page was created to provide insight into our ordering process, production timeline, and quality standards.
Ordering and Pre-Orders
You can place your order directly on our website.
- Browse the current signage kits.
- Select what your store needs.
- Complete checkout online.
If you would like guidance in choosing the right kit, you may schedule a discovery call. This step is optional.
No.
Our system is built for simple, direct ordering.
If you would like help selecting the best promotional kit for your store layout or goals, you can book a brief discovery call or simply start a conversation via email.
We open ordering during a set time period.
During that window, stores can place their orders. When the window closes, we immediately begin production and shipping.
This process ensures your signage arrives on time, aligned with brand standards, and ready for display.
It helps us:
- Control production quality
- Keep pricing efficient
- Offer free nationwide shipping
- Inspect every finished print before it ships
Shipping and Delivery
After the pre-order window closes, production begins.
Most stores receive their order within approximately two weeks.
Yes.
We serve Once Upon A Child stores all across the United States.
Once your order ships, you will receive a confirmation email with tracking details. You may monitor delivery directly through the carrier or anytime through the “Shipping” page on our website.
Order Changes
Because production begins immediately after the pre-order window closes, orders cannot be modified once printing starts.
We recommend reviewing your order carefully before checkout.
Pricing
All pricing is clearly listed on our website.
There are no hidden fees. And we currently do not collect sales tax on any orders for retailers located outside of South Carolina.
Your kit price includes:
- Professional design
- High-quality printing
- Display hardware (if included)
- Free nationwide shipping
Each order is a one-time purchase.
No.
You order what you need for each promotional cycle. There are no subscriptions or recurring charges.
What We Provide
We always offer custom sizes. Just reach out, and we’ll provide you with the size you need.
Each seasonal collection is professionally designed in advance to align with brand standards and ongoing promotions across most Once Upon A Child stores.
Because we operate on scheduled production cycles, we do not offer custom designs or individual mockups.
This allows us to maintain consistent quality and more affordable pricing.
But stay on the look out. We may offer custom design services in the very near future.
Our signage is designed for easy in-store setup by your team.
Both our buy counter and event display arrive ready to assemble and position within minutes.
Need Additional Assistance?
Schedule A Brief Call.
If you need additional guidance or have any further questions, please use the following form to schedule a 1-on-1 call with Erica, our founder, at your earliest convenience.
